LiveAgent Mobile ticket-list presentation.

QualityUnit Mobile Products

Android and iOS companion apps for established customer-support and affiliate platforms.

Client
QualityUnit
Role
Mobile applications developer
Engagement
September 2011 – October 2012
Push notificationsJavaObjective-CAndroid SDKiOS SDKREST API


Challenge

Mature web products needed useful native mobile experiences without duplicating every desktop workflow.

My Role & Ownership

Developed mobile applications for LiveAgent and Post Affiliate Pro, translating their core communication and business workflows to early Android and iOS platforms.

Delivery & Engineering

  • Built native mobile interfaces around existing product APIs and authentication flows.
  • Implemented background updates and notification-driven workflows for support conversations.
  • Adapted dense web-product information into focused mobile screens and actions.

Result

The delivered native Android, iPhone, and iPad applications gave mobile users focused access to the customer-support and affiliate-management workflows that mattered away from a desktop.

Highlights

Two native companion products built around production SaaS APIs.
Mobile UX decisions driven by the most useful on-the-go workflows.
Native delivery across Android, iPhone, and iPad.